Coronavirus emergency

Our measures to reduce travel risks and stress

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V-Royal against Covid 19

As an esteemed guest, we wanted to take a moment to contact you on behalf of the entire V Royal team.

First of all, I would like to reassure you that our top priority has always been to ensure a healthy and safe environment for all our guests and employees at all times – something that is even more significant in today’s circumstances.

As we face these uncertain times, we have taken all possible measures to reduce travel risks and stress. For example:

  • We are closely following the recommendations of global and local public health authorities (including WHO and CDC).
  • Our already rigorous hygiene protocols have been revised and adapted to the current situation and we have increased the frequency of all our cleaning processes, including the disinfection of all surfaces inside our villas.
  • Our team has been given clear instructions on how to respond quickly and appropriately to all suspected cases of coronavirus infection on the property and to provide full support to our guests by addressing their concerns.

The coronavirus (COVID-19) situation is evolving rapidly and changes in travel arrangements or vacation plans can occur immediately. We fully appreciate that these changes are often unsolicited and would like to inform you that we are responding more flexibly. Please note that:

  • If you are affected by unexpected travel restrictions such as quarantine, flight cancellations, stopovers in the countries concerned or other travel restrictions imposed by local authorities, you can cancel any stay booked before March 12 for stays up to April 30 free of charge.
  • If your travel plans were related to rescheduling or canceling a trade show, conference or other public event, you can cancel or rebook free of charge in line with the rescheduled date.
  • Changes or cancellations of reservations made through a third party or any other travel website must be addressed directly to the seller.
  • Our measures are in line with official local and federal governments as well as with public health authorities and we will continue to monitor the situation carefully and adapt if necessary.

Finally, I would like to take this opportunity to thank you personally for the trust and loyalty you have shown us.

We wish you good health and look forward to welcoming you to our villa in the future.


Elisa Avalle
Marketing Manager

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