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Frequently Asked Questions (FAQs)

Simple information to live a perfect holiday in Cuba

Frequently Asked Questions (FAQs)

Simple information to live a perfect holiday in Cuba

What requirements do I need to travel to Cuba as a tourist?

Foreigners or people without Cuban citizenship, including minors, must have a valid passport issued in their name or an equivalent document plus an entry visa. Citizens of a country that has a free visa agreement signed by Cuba are exempt from fulfilling this requirement.

What is the duration of a Cuban tourist visa?

The visa is valid for a single entry. Travelers can enter the country for periods up to 30 days. This period can be extended by the Division of Identification, Immigration and Alien Affairs.

Is medical insurance policy mandatory?

All visitors, both foreigners and Cubans residing abroad, must hold a mandatory Medical Insurance Policy with coverage for Cuba. This policy must be purchased in the country of residence of each traveler. Those who don’t have the insurance at their arrival will be able to purchase a policy with insurance at the airport, ports or marinas.

What’s the currency in Cuba?

Cuba operates a dual currency system.

Visitors usually use the Cuban Convertible Peso (CUC). Bills come in the following denominations: 1, 3, 5, 10, 20, 50 and 100.

The Cuban peso (CUP), known as the national currency, is used mostly by Cuban citizens along with the CUC. Bills come in the following denominations: 1, 3, 5, 10, 20, 50, 100, 200, 500 and 1000.

Where is currency exchanged in Cuba?

In Cuba you can exchange currency at CADECA (the Cuban government’s official exchange house), some hotels, ports and banks. Valid ID is required.

It’s important that you do not accept or exchange your currency anywhere other than the authorised offices, especially not from people who might approach you on the street.

Can you use credit cards in Cuba?

Tourists are allowed to use credit and debit cards in Cuba, but US banks are still analyzing whether to allow these transactions or not. If your card was issued by a US bank, we advise you bring cash with you.

How is the mobile phone service in Cuba?

Several mobile telephone companies have signed a roaming contract with the only telecommunications company that governs telecommunications in Cuba, the ETECSA, to offer calls, data and SMS. It is advisable to consult your provider to know if they offer this service and what’s the cost.

Likewise, all visitors can visit the ETECSA offices and buy a prepaid card to use during their stay on the island.

Is there internet in Cuba?

On the island, cellphones can access the internet and in some areas 4G signal is also available, like in Havana, for example. In both cases, you need to purchase an internet card at one of the stores affiliated with ETECSA, the state-owned company responsible for providing communication throughout Cuba.

What documentation do I need to rent a car in Cuba?

Your home license is sufficient to rent and drive a car in Cuba but make sure it’s valid abroad, this depends on the country where you’re from, in some cases you might need to get an International Driving License or permit.

Is it really difficult to drive in Cuba?

It’s no more difficult than driving anywhere else. Keep right and overtake on the left. Fortunately, Cuba has a lot of signs which you will immediately recognize, as some are fairly universal though they may be scarce throughout the island. The road network covers most destinations and we advise you keep the fuel tank full, since the gas stations are far and in between. Street lighting at night isn’t great, so it’s to drive when the sun’s up.

What's the transportation system on the island like?

In every city you’ll find both state-operated and private taxis, the latter are usually old cars from the 50s with little comfort.

There is also a network of classic vehicles in excellent condition intended for visiting tourist centers mainly.

In addition to the rental of cars and minibuses, visitors can choose to use public buses. The two main lines are ASTRO and VIA AZUL, the latter provides buses that are more comfortable. Reservations are usually made at the transport agencies or at hotels. There are also some internal flights that connect different parts of the island.

Is Cuba a safe destination?

Yes, just use common sense, like everywhere else. It is advisable not to leave your belongings unattended and to pay attention to your valuables when out and about, but in Cuba the risk of violence or aggression does not exist at the moment.

Can I drink tap water in Cuba?

It is advisable to drink bottled water if you are outside the hotel.

Any health tips that should I follow?

It is advisable to bring mosquito repellent with you.

Use sunscreen during day hours.

Only drink bottled water.

What is medical care like in Cuba?

Most hotels have a guaranteed primary healthcare service on site. In addition to this, there are international clinics and pharmacies that provide services to foreign visitors, where they can receive specialized assistance or buy medicines; although in exceptional cases hospitals of the national health system for Cubans can offer emergency treatment to foreigners.

If you have to take regular medication, it is advisable to bring you the entire amount of medication you may need during your stay.

What is the electrical voltage in Cuba?

110 volts and flat pins are used in most cases. You can encounter 220 volts at some hotels. It is advisable to bring your own travel adapter and voltage converter.

What is the weather like in Cuba?

Cuba is a Caribbean destination with a subtropical climate meaning the weather is warm and pleasant for the most part of the year.

The average temperature ranges between 23 and 28 degrees Celsius (73 to 83 degrees Fahrenheit) between October and March and between 27 and 30 degrees Celsius (80 to 86 degrees Fahrenheit) between April and September.

The rainy season is mostly from May to October.

In the middle of summer the sun is radiant and is hot, so it is highly recommended to always wear light-colored, breathable fabric or clothes that protect you from the exposure to UV rays, sun glasses, caps or hats and sunscreen.

During the months of June, July and August the frequency of national tourists to the beaches increases as it is the holiday season on the island.

However, it is necessary to bear in mind that between October and March temperatures may lower to 10-15 degrees Celsius (50 to 60 degrees Fahrenheit), mainly in the months of December, January and February. For this time of the year it is advisable to bring a light coat or sweater.


Get closer
to the soul of Cuba

Discover the raw wonder of the island
on a tour


Get closer
to the soul of Cuba

Discover the raw wonder of the island
on a tour